Shipping
PROCESSING & SHIPPING TIME: All orders are processed the same business day. Orders after 3:00 pm MST will be processed the next business day. Orders placed during a weekend will be processed on Tuesday.
Payment is due in full at time of purchase and amount is captured automatically for all online orders. Orders will not be placed until payment has been cleared.
Each order is submitted to the manufacturer and is subject to their current production time frame and availability. For the most current availability time table for a specific product, please contact us at 720.222.9509.
Once a product is shipped, the general ship time is approximately 7-10 business days depending on what warehouse the item is shipping from.
PRODUCT WARRANTY: Any and all products are covered under their respective manufacturer’s warranty unless otherwise noted. Any manufacturer warranty begins when the order is processed. Manufacturer warranties do not apply to damaged shipments. For specific warranty details, please contact us via email info@clden.com.
SHIPPING POLICY: (Continental United States Only)- All orders are shipped at standard rate unless otherwise noted. Standard shipping methods typically take 7-10 business days, but will vary based on shipping and delivery location, weather, package size, and holidays. All UPS shipments do not require signature unless requested by customer at time of order. Deliveries without a signature will be left at the door, porch or garage (at the discretion of deliverer’s judgment, per UPS policy).
FREIGHT SHIPMENT: Large items such as patio furniture, fire pits, fountains will be shipped standard rate LTL freight. LTL Freight deliveries require the following:
– Valid Street Address (no PO boxes)
– Access for delivery standard size delivery trucks
– Valid phone number for contact in delivery
– Availability for delivery appointment scheduled with carrier (Daytime hours, Weekdays only)
– Adult signature accepting responsibility for freight condition.
Standard LTL Freight Shipments are curbside delivery, which includes free liftgate service. Placement of the package under the first threshold of the home (such as in a garage) is at the delivery company’s discretion. Deliveries to condo complexes or high-rise apartments will be delivered to the street entrance. Unpacking, placement of package in backyard, assembly, or packing material removal is not included. These and any other actions beyond standard delivery service are considered “white glove” delivery and are available for an additional cost.
EXPEDITED SHIPPING OPTIONS: Expedited shipping is unavailable, Please contact us via phone or email for other questions regarding delivery options.
INSPECTING FREIGHT SHIPMENTS: All shipments requiring an adult signature (LTL Freight or high value shipments) MUST be inspected BEFORE signing the Bill of Lading. By signing the Bill of Lading (BOL), the customer assumes all responsibility for the shipment and is acknowledging the shipment is in good condition and meets their expectations. Any cost associated with replacing the product damaged in shipping and signed for in good condition will be the customer’s responsibility.
If damage to the product is discovered during inspection, please REFUSE the shipment and contact us at 720.222.9509 or email sales@clden.com within 24 hours to notify us. Notifying us of a damaged shipment allows us to contact the manufacturer and begin the damage shipping claim much quicker.
If you are unable to inspect the shipment before signing for it for any reason, you must note on the BOL with your signature the following:
“UNABLE TO INSPECT BEFORE SIGNING, SHIPMENT MAY BE DAMAGED”
Any questions regarding inspecting instructions or damaged shipment can be directed to info@clden.com or please contact us at 720.222.9509.